Refund & Cancellation Policy
How cancellations and refund requests are handled for BNEX platform services.
1. Platform Services
BNEX is a business networking, product listing and communication platform. Unless a paid service or subscription is expressly offered by BNEX, there may be no platform fee to refund. This policy applies to fees charged directly by BNEX, if any, and does not govern payments made directly between buyers and sellers.
2. Buyer–Seller Transactions
Payments for products or services are made directly between buyers and sellers unless BNEX separately introduces and expressly identifies a payment service. Refunds, returns, order cancellations, delivery issues and product disputes for those transactions must be discussed with the relevant seller and handled under the terms agreed by the parties and applicable law. BNEX does not act as a payment intermediary for such transactions by default.
3. Cancellation of BNEX Services
If BNEX offers a paid subscription or service, cancellation terms, the effective cancellation date and any renewal arrangements will be shown at the point of purchase or in the applicable service terms. Contact BNEX support if you need assistance cancelling a paid service. Cancellation may stop future renewals but does not automatically entitle the user to a refund for a period already used, except where required by law or the applicable purchase terms.
4. Refund Eligibility
Where BNEX has directly collected a fee, refund eligibility will depend on the service purchased, the terms presented at purchase, whether the service was delivered, any applicable statutory rights and the circumstances of the request. Duplicate charges or verified billing errors should be reported promptly for review. Refunds are not guaranteed unless the applicable terms or law provide for them.
5. How to Request Help
Email contact@bnex.info or call +91 7206770677. Include the account mobile number, service or order details, transaction reference (if applicable), date and a short explanation. Do not send passwords or OTPs.
6. Review and Processing
BNEX will review a request and may ask for information reasonably needed to verify the account or payment. If a refund is approved, the processing method and expected timing will be communicated to the user and will depend on the payment method and applicable provider. Any mandatory legal timelines will apply.
7. Policy Updates
BNEX may update this policy when services or legal requirements change. The current version will be published on this page.
8. Contact
BNEX Team
Email: contact@bnex.info
Phone: +91 7206770677
Address: 376, Near DP Public School, VPO Peharawar, Rohtak, Haryana 124001, India.